Help Frequently Asked Questions
We have included some frequently asked questions to help you if you are stuck or curious. If the question you have is not answered here, please e-mail us at info@cheerfulsoles and we will respond to your query as soon as possible.
You don't sell the shoes I want?
Please tell us if this is the case as we are constantly looking for new styles and manufacturers to compliment our range. We cannot guarantee that we will then stock the product you want, however rest assured that we will respond to all suggestions promptly. Send any suggestions you have to email@example.com
I have wide feet, will I find shoes to fit me on your site?
All our shoes have been categorised according to their width, including; wide, extra wide and extra extra wide. Please refer to our online size guide for further information. If in doubt read the description for the shoe you like as we may have indicated that it would be suitable for someone with a wider measurement. Alternatively, give us a call or drop us an e-mail and we will be happy to discuss your requirements in more detail
How will I know if the shoe I want is available?
All the sizes you see in the size selection box are available to purchase and are available for immediate dispatch. If this is not the case then we will specifically state this on the product despcription summary where you will be advised on delivery timescales.
Will my insole fit inside your shoes?
We have a wide selection of shoes with removable insoles on the website. We will state in our descriptions whether a shoe or sandal has a removable insole. It is hard to say whether this means that you own personal orthotic will fit once the shoes own insole is removed but it does give you an indication on what is more likely to fit.
How do I know what size shoe I need?
Please refer to our online size guides to to see conversions from UK to Continental sizes. In addition, please read the product descriptions as sometimes we might advise you to order a size bigger or smaller due to individual manufacturers size variations.
I am a UK size 6, what continental size should I get?
Please refer to our online size guide, here you will find conversion tables that will help you decide what UK or Continental size you require
How can I contact you
e-mail - firstname.lastname@example.org
Phone - 01756 753858
Post - Cheerful Soles, 29-31 Main Street, Grassington, North Yorkshire, BD23 5AD
Do you have a catalogue?
No, all our shoes are available to view online. We find that due to a high level of stock changes, colours and styles, a catalogue would become out of date quickly and that the best way to show our collection in online.
How do I place an order online?
- Simply find the shoe you want to buy, select the size then select add to cart.
- You should notice that the My Cart Shopping Trolley at the top of your screen states that you have an item in your cart. Click on the My Cart link to proceed.
- You will then see a summary of your order. You can now enter a promotion code if you have one and select proceed to checkout. You can also check how much your postage will be from this screen.
- Complete the checkout information screens and place your order.
- Once you have completed the payment process we will send you an e-mail confirming that we have received your order. If you do not receive an e-mail from us within 24 hours please contact us
Can I place an order over the phone?
Yes, simply give us a call on 01756 753858 and make a note of the shoes you would like to buy, size, colour etc and we will be more than happy to handle your order over the phone.
Can I e-mail my order to you?
Yes, Please mail your order to email@example.com stating clearly what shoe, size and colour you require. We will e-mail you back to confirm stock availability. Please note that you will need to tell us your preferred method of payment; Credit / Debit card payment and we will need to contact you via phone to take your payment details. Alternatively we will accept cheques in Pounds Stirling or a Postal Order made payable to Cheerful Soles and sent to the address below. Your purchase will be dispatched once we have received payment in full.
Can I post my order to you?
Yes, please clearly address your order to Cheerful Soles, 29-31 Main Street, Grassington, North Yorkshire, BD23 5AD. Please enclose a cheque in Pounds Stirling or a Postal Order made payable to Cheerful Soles for the cost of the shoes plus standard delivery charge. Your purchase will be dispatched once we have received payment in full. Please refer to our deivery policy to view the current delivery charge.
How can I pay?
You can pay by credit or debit card online using our secure one page checkout page provided by Cardsave. Alternatively you can pay using Paypal or if payment online is not for you then you can pay directly with us over the phone. You can also place an order and pay via the post, using a cheque / Postal order made payable to Cheerful Soles. The choice is yours.
Do you sell shoes to people outside the UK?
Yes, please refer to our Delivery and Returns Policy to view current rates that will be added at Checkout. Please note that you will be responsible for any duty fees and taxes that will be applicable in your delivery location.
When will you take the payment for the shoes I have ordered?
Your payment is taken once you have completed the checkout process and will appear on your bank statement as a payment to CheerfulSoles.
Is VAT included in the purchase price
Yes VAT is included in the stated purchase price
Is your online payment system secure
Our online payment is hosted by Cardsave who have achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.
What will you do with the information I provide you with?
Is ordering with CheerfulSoles Safe?
Yes, absolutely. Your online safety matters to us. Please refer to our Ordering Online information for more details.
What if I am not happy with my purchase
We hope that this won't be the case, however if you are not happy, please refer to our returns policy
Can I cancel my order?
You have a statutory right to cancel your order within 7 working days, commencing on the date that you receive your shoes. You must write to us notifying that you wish to cancel your order within this time period (you can do this by email). Please refer to our Standard Returns Policy for goods returned within 7 working days from receipt of order for further information. Go there now>>
Please note that you will be responsible for the costs of returning your purchase to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the return form, we may arrange for collection of the item from your residence at your cost.
How do I track my order online?
You need to create an account with us to be able to track the status of your order online. Simply select My Account from the top right of your screen and follow the few simple steps. If you already have an account with us then you will be able to login to your account and view your recent purchases. Goods bought will be either Pending(not sent yet) or Complete (meaning your goods have been dispatched to the address you specified when you ordered). If you have not received your new shoes and the account status indicates that your order is complete, please allow up to 3 working days (our standard 1st Class Royal Mail service). If you still haven’t received your order in these timescales, please contact us via your preferred method of communication. e-mail firstname.lastname@example.org , phone 01756 753858. We will be more than happy to help you find out what has happened
How should I look after my shoes?
Please take a look at our online shoe care guide for some useful hints and tips
Do I need to pay to return shoes to you?
Yes, if you are returning your shoes for a refund, but delivery is always Free in the UK (unless using next day delivery. View our Delivery and Returns Policy to view the returns policy in full.
Do I need to pay to return shoes that are faulty or that you sent in error?
No, in these instances we will issue you with a Free Returns Label (UK customers).
Do I need to pay for you to send me a replacement pair of shoes?
No, we know that buying online can be tricky and so we offer a free exchange service for UK customers. Rest assured that if you need to swap for an alterntive size or style then this will not cost you anymore.
When will I get my shoes
We aim to send all items within 24 hours of you placing your order, though this may take up to 48 hours over a weekend or bank holiday. You can check the status of your order online in the your account section on the website. Please see timescales below:
UK Free Delivery - My Hermes Courier Service 3 - 5 working days though this could take longer. If you want your order delivered sooner than this then please use out Next Day Special Delivery option at checkout.
UK Special Next Day Delivery - Royal Mail Special Next Day Service. Delivery aim is 1 working day.
Overseas Delivery - Royal Mail International Signed For Service. Please allow up to 5 working days to receive your order
If you need your order delivering the next day please ring Cheerful Soles to arrange on 01756 753858, (price will depend on your location and Royal Mail charges).
I have not received my shoes
If you have not received your new shoes within the timescales stated above, please refer to our Delivery & Returns Policy for further helpand advice onw what to do next.
If you have any technical problems using this site or issues with display and rendering, please email email@example.com
I use AOL and I am having problems viewing your site, why is this?
We are sorry that you are unable to view our site properly if you are using AOL Internet Browser. Problems may include not being able to progress past the home page to view the products that you would like to. Unfortunately we are unable to resolve the issues that you are experiencing using your AOL browser as it would involve removing extra security layers that provide protection for us and most importantly, our customers.
If you have access to another internet browser such as Internet Explorer or Fire Fox then you will be able to view our site with no problems using these providers.