Cheerful Soles Customer Survey Results
We asked our customers some questions to help us improve our service throughout 2013 and we will continue to seek feedback in this way so that we get a better understanding of how people use the internet and our website.
Key Updates Planned
As a result of your responses to the survey we have already installed Paypal and lots of you are using this safe online payment method to by your lovely shoes. We will also be moving the size selection options, price and add to cart buttons to a more obvious place in the next few months.
In Your Words
Here are a number of highlights from some of the lovely comments that we received from people who completed the survery:
"Very impressed with the service I received I telephone my order through and received my purchase the next day excellent thank you"
"I liked the fact that a real persone with a name got back to me. Also when I phoned, I had the impression that it was a family business (don't know if I am correct here...) and that the person I spoke to actually "cared". A small thing maybe but so important."
"So much so that I rang to say thank you for all the help I'd received. Each time I've contacted Cheerful Soles I've received unlimited help."
"excellent service both sending out and returns"
"I thought the service was really really good. When I rang the lady I spoke to was really helpful and I was pleased to be able to send shoes back and try another pair without having it pay more postage. Having so much trouble finding comfortable and attractive shoes it is really nice to be able to try several pairs and get helpful advice."
The Survey Results