Cheerful Soles Privacy Notice – last updated April 2018
Cheerful Soles is what is known under the Global Data Protection Regulation as the Data Controller of the personal information you provide us with. This Privacy Notice has been created to share with you the following information:
- What information we collect about you
- How do we use the information you provide
- Accessing and making changes to your information
- Who we share your information with
- How we protect your information
We collect information from you when you register on our site, place an order, subscribe to our newsletter or complete a customer review via Trustpilot.
When you place an order with us we will ask you for the following information so that we can give you the best customer experience possible:
Full name, e-mail address, billing address, shipping address, contact phone number.
We do not collect any personal data considered to be ‘Special’ as specified in article 9 of the Global Data Protection Regulation.
Any of the information we collect from you may be used in one of the following ways:
To process your payment when you place an order - Cheerful Soles use third party payment providers Paypal and World Pay to complete your online transactions.
To post your items to you - We will not share your email address, telephone number or any address other than the shipping address without your expressed instructions to do so during the order process or following communication from you to us.
To provide updates on the progress of your order - The email address you provide for order processing, may be used to send you information and updates pertaining to your order
To improve customer service - From time to time we may ask you to take part in an online survey about our website, products and services. This is done for the sole purpose of helping us to improve our services to you. At no point will we pass on this information to a third party without your expressed consent
To send email Newsletters (where you consent has been provided) - During the check-out process you will be given the opportunity to opt in to receiving our Newsletter. If you choose to subscribe then we will also use your email address to send you in season news, updates and discount offers related to the current shoe collections available. Your name and email address will be stored in our secure Mail Chimp account (see who we share your information with).
For our company records - Cheerful Soles are required to keep accurate records of all sales transactions for VAT and Tax purposes. These records are not shared with anyone other than HMRC upon request.
Customers with a Cheerful Soles Account - All registered users of our site may make any changes to their information at any time, by logging into their "my account" area.
Guest Customers - If you checked out as a guest and feel that any of the details you gave need changing so that we can process your order more effectively then please ring 01756 753858 or email
You have a right under the General Data Protection Regulation to request all personal data a company holds about you. Please ring 01756 753858, email firstname.lastname@example.org to discuss any information you would like us to provide you with. Alternatively you can write to us at Cheerful Soles, 29-31 Main Street, Grassington, North Yorkshire, BD23 5AD
Our trusted online payment providers – Paypal and Worldpay
Our trusted online independent review partner - reviews.co.uk
Our trusted email campaign management provider – Mailchimp
We do not disclose any of your information to any other outside parties for independent use.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may however release your information when we believe release is appropriate to comply with the law.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
When you make a purchase
Our website is hosted securely and managed by NuBlue. All supplied sensitive personal data and credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. See the privacy policies for PayPal and WorldPay under who we share your information with.
When you use our website
Your personal details and information are protected by Geotrust. Their Instant SSL (Secure Socket Layer) protocols ensure that communication between your browser and the internet servers we use are secure. This certificate is renewed annually and enables CheerfulSoles and our customers to complete transactions with the assurance that no one else can read or change information as it travels over the internet. You can check out our status by visiting the Geo Trust website here
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. We use this information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy notices. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms & Conditions.
By using our site, you consent to our websites privacy notice.