01756 753858

Cheerful Soles Privacy Notice – last updated April 2018

 

Cheerful Soles is what is known under the Global Data Protection Regulation as the Data Controller of the personal information you provide us with. This Privacy Notice has been created to share with you the following information:

 

What information we collect about you

We collect information from you when you register on our site, place an order, subscribe to our newsletter or complete a customer review via Trustpilot. 

When you place an order with us we will ask you for the following information so that we can give you the best customer experience possible:

Full name, e-mail address, billing address, shipping address, contact phone number.

We do not collect any personal data considered to be ‘Special’ as specified in article 9 of the Global Data Protection Regulation.

 

How do we use the information you provide

Any of the information we collect from you may be used in one of the following ways: 

To process your payment when you place an order - Cheerful Soles use third party payment providers Paypal and World Pay to complete your online transactions.

To post your items to you - We will not share your email address, telephone number or any address other than the shipping address without your expressed instructions to do so during the order process or following communication from you to us.

To provide updates on the progress of your order - The email address you provide for order processing, may be used to send you information and updates pertaining to your order

To improve customer service - From time to time we may ask you to take part in an online survey about our website, products and services. This is done for the sole purpose of helping us to improve our services to you. At no point will we pass on this information to a third party without your expressed consent

To send email Newsletters (where you consent has been provided) - During the check-out process you will be given the opportunity to opt in to receiving our Newsletter. If you choose to subscribe then we will also use your email address to send you in season news, updates and discount offers related to the current shoe collections available. Your name and email address will be stored in our secure Mail Chimp account (see who we share your information with).

For our company records - Cheerful Soles are required to keep accurate records of all sales transactions for VAT and Tax purposes. These records are not shared with anyone other than HMRC upon request.

 

Accessing and making changes to your information

Customers with a Cheerful Soles Account - All registered users of our site may make any changes to their information at any time, by logging into their "my account" area.

Guest Customers - If you checked out as a guest and feel that any of the details you gave need changing so that we can process your order more effectively then please ring 01756 753858 or email

You have a right under the General Data Protection Regulation to request all personal data a company holds about you. Please ring 01756 753858, email info@cheerfulsoles.co.uk to discuss any information you would like us to provide you with. Alternatively you can write to us at Cheerful Soles, 29-31 Main Street, Grassington, North Yorkshire, BD23 5AD

 

Who we share your information with

Our trusted online payment providers – Paypal and Worldpay

Cheerful Soles do not process or retain any of your personal payment details. When you complete your payment transaction you are re-directed to the secure servers for the appropriate payment provider. Please note that all Paypal transactions are subject to the Paypal Privacy Policy. All credit and debit card transactions are subject to the Worldpay Comprehensive Privacy Policy.

Our trusted online independent review partner - Trustpilot

We use Trustpilots’ secure servers to send an automated review request to the email address you provided us with. You are under no obligation to complete a review If you choose to register with Trustpilot and complete a review then please note that any personal data you provide them with is subject to Trustpilots end user privacy terms.

Our trusted email campaign management provider – Mailchimp

If you opt in to receive our newsletter we will import your name and email address data only to our secure Mailchimp account. We use the secure Mail Chimp server to send our regular newsletter to our subscribers. You can review Mailchimps Privacy Policy here

We do not disclose any of your information to any other outside parties for independent use.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may however release your information when we believe release is appropriate to comply with the law.

 

How do we protect your information?

 We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. 

When you make a purchase

Our website is hosted securely and managed by NuBlue. All supplied sensitive personal data and credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. See the privacy policies for PayPal and WorldPay under who we share your information with.

When you use our website

Your personal details and information are protected by Geotrust. Their Instant SSL (Secure Socket Layer) protocols ensure that communication between your browser and the internet servers we use are secure. This certificate is renewed annually and enables CheerfulSoles and our customers to complete transactions with the assurance that no one else can read or change information as it travels over the internet. You can check out our status by visiting the Geo Trust website here

 

Our use of cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. We use this information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

 

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy notices. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms & Conditions.

 

Your Consent

By using our site, you consent to our websites privacy notice.