Easy Online Shopping
You Matter to Us!
As internet shoppers ourselves, we appreciate that ordering online can feel impersonal and often we are worried about what will happen if the product we order isn’t what we actually wanted after all. At Cheerful Soles we aim to overcome any concerns or worries you may have with our Comfort Promise. We can’t promise that the shoes you order will be 100% comfortable for you, however we can promise that the service you will receive from us will be 100% comfortable, and here’s why.
Excellent Customer Reviews
Don’t just take our word for it! Read what other Online Customers think of our service. We use and independent company called Trust Pilot and Reviews.co.uk to collect customer reviews on our behalf and always make sure that we acknowledhe your feedback and respond to issues or concerns raised. Click on either of the images below to check out our reviews online now.
Free Delivery
Our free delivery service is available to UK addresses (excluding Northern Ireland). For delivery to Northern Ireland, please select our Royal Mail 1st Class signed for service at check out . View Full Details
World Wide Delivery
Don’t live in the UK but want to order from us? No problem, check out our delivery timescales and rates for Europe and the Rest of the World. View Full Details
UK Exchanges (excluding Northern Ireland)
If you need to exchange your order for something whch costs the same or less, simply get in touch and we will let you know if an exchange is possible. If it is, then we will share the cost of your exchange with you. You cover the cost of the postage back to us and we will post your replacement pair back to you free of charger via My Hermes. View Full Details
No Fuss Returns
Not right for you? No Problem. Just send them back to us and obtain a proof of postage receipt. Once we receive your returned shoes we will refund you using the same method you paid with. We think that our returns policy is fair and easy to understand. View Full Details
Expert Fitting Advice
No matter what your questions or concerns are, we will be on call to help you whether you choose to ring or email. We have been fitting shoes for people with all kinds of feet every day for over 10 years. We pride ourselves in providing personal and friendly advice over the phone or email and nothing is too much trouble! here'se a reminder of our number 01756 753858
Accurate Product Descriptions
We don’t simply take what a manufacturer says about a shoe and copy it online! We take our time to write our own unique overviews of every shoe on the website. This will include information on key comfort features, materials, heel heights, shoe widths etc. We will also indicate if we think that a particular style fits ‘big’ or ‘small’ and would advise you to order a size up or down as required.
Virtual Try On Clips
Buying online can be frustrating as you want to know what the shoe will look like on. We're producing more and more virtual try on clips of our shoes so that you can see what they look like on a real person. By real - we mean Kate from Cheerful Soles :-). If a clip is available, it will appear in the main image carousel for the product you are viewing.
Safe Internet Shopping
Your personal details and information are protected by Sectigo. Their Instant SSL (Secure Socket Layer) protocals ensure that communication between your browser and the internet servers we use are secure. ~This certificate is renewed annually and enables CheerfulSoles and our customers to complete transactions with the assurance that no one else can read or change information as it travels over the internet. You can check out our status by clicking on the Sectigo logo where you will then be taken to an SSL shopper website from where you can check our SSL status.
Pay Securely with Credit or Debit Card
As online shoppers ourselves we know how important internet security is to you and we want you to know that we take this very seriously. We are partners with Takepayments (in association with Barclaycard), who host our secure checkout page on their Level 1 PCI Compliant Gateway Servers. No card details are held by Cheerful Soles and you can rest assured that your personal inrformation is being handled correctly by a trusted secure provider
Cards we Accept
All VISA cards, All Master Cards, Maestro, VISA Debit, VISA Electron, VISA Delta, Master Card Debit, Switch, Solo, JCB (corporate cards). We are sorry but at this moment in time we do not accept payments using American Express.
Pay with your PayPal Account
We also accept secure payments from Paypal. Just select that payment option at checkout.
Customer Confidentiality
We are committed to protecting your privacy. We will only use information that we collect about you lawfully (in accordance with the Data Protectoin Act 1998). We collect information to endable us to process your order and send goods to you and to provide you with the best possible after sales service.
